Shipping & Return
xReturns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Customer Reviews
Based on 7 reviews
100%
(7)
0%
(0)
0%
(0)
0%
(0)
0%
(0)
G
I can’t say enough good things about this company. The system arrived packaged very well with clear instruction on un packing, shipping took about 30days but they always communicated with me and kept me updated when I inquired. If you’ve installed air suspension on a car before this will be a breeze. The customer service has been great and the system has been flawless.
The fit and finish of this system is second to none. I highly recommend this company if you are considering air ride on your Tesla.
S
I installed the air suspension myself, I have some experience with other types of suspensions but not with air, the purpose of chossing OnAir were because the Model 3 is a lower car and the bumps in Mexico are crazy so I need a suspension that help me to pass them without damage the car and could lower the car to look awesome, you can confirm it with my picture, after I installed I had some issues with my experience, not with the product, so Tom helped me always and after check some tips with him I could finish the setup. Thank you very much for your help Tom, many congratulations to your team.
Hi Emmanuel
Thank you very much for your kind words, you did a great job on the install and we were happy to help
First OnAir kit in Mexico, awesome!
c
I have done may suspensions myself but never an air suspension. I researched all of the available air suspension on the market and onair seemed to have what I was looking for to make my model 3 performance ride smoother. I purchased the kit and it arrived a few weeks later. Great packaging and great installation videos. The best part was Tom from the onair team was always available to help me out with questions along the way. He helped with instructions, pictures, and additional videos to help me when I needed. I am extremely happy with my onair kit. Very oem looking and super comfortable ride compared to stock and my "comfort coilovers" which is exactly what I wanted. Thanks again for all of your help Tom. I couldn't have done it without you.
C
Amazing quality product! At first glance looks like a factory part. At second glance couldn't be a factory part waaaay to nice. Can wait to put some miles on this set-up! Thanks Tom for all your help!
R
An excellent air suspension system and spectacular support from Tom Gill! I recommend it 100% !
Thanks Rui, really apprecite the review! Hopefully the first of many Model 3s OnAir in Portugal!
- Choosing a selection results in a full page refresh.